How can we help?

Our support team is here to help you - whether with technical questions, subscription management or data protection concerns.

✉️

Email support

For all inquiries. Reply within 24 hours on working days.

info@datapurge.app
🤝

Affiliate Support

Specifically for affiliate inquiries, commissions and program details.

info@datapurge.app
⚖️

Data protection & Right

For GDPR inquiries, deletion requests and legal issues.

info@datapurge.app

Frequently asked questions

How long does data deletion take?

Depending on the data provider, between a few hours and 45 days. In the dashboard you can see the current status of each individual request.

Can I cancel my plan at any time?

Yes, anytime. You retain access until the end of the paid period. Cancellation is possible via your dashboard or by email.

What happens if a data broker refuses?

We repeat the request regularly and escalate legally in the event of persistent rejections, provided there are legal bases (e.g. GDPR in the EU).

For which countries is DataPurge available?

Currently for EU, Germany, Austria, Switzerland, UK, USA and Canada. Other countries are being planned.

Is my data safe with DataPurge?

Yes. We only store the data necessary for deletion requests, encrypt everything and do not pass on any data to third parties. Our servers are in the EU.

How do I grant authorization for deletion requests?

By registering and confirming the data protection declaration, you automatically grant us the necessary authority. You can revoke them at any time in your profile.

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System status

Platform
Operation normal
Requests
Active
Email
Delivery ok